Mendable AI

What is Mendable AI?

Mendable AI specializes in creating AI chat assistants trained on an organization's technical resources such as documentation, product manuals, and support content. It offers continuous learning through user feedback and correction, ensuring up-to-date and contextually relevant responses. The platform supports multiple base large language models, customizable prompts, and creativity controls, allowing businesses to tailor the AI’s voice and behavior. Mendable integrates easily via APIs and React components, supports multilingual deployment, and provides enterprise-grade security features including SSO, BYOK, and role-based access control. Trusted by startups and Fortune 500 companies alike, Mendable enhances customer support, sales enablement, and product adoption by reducing support tickets and accelerating user self-reliance.

Key Features

• Customizable AI Models

  Supports multiple base LLMs with options for prompt editing, creativity control, and training through answer correction to fit specific business needs.

• Continuous Learning

  Allows users to correct AI responses, enabling the model to improve accuracy and relevance over time.

• Seamless Integration

  Provides easy-to-use APIs and React components for quick deployment across websites, apps, and platforms like Slack and Discord.

• Enterprise-Grade Security

  Includes SOC 2 Type II certification, single sign-on (SSO), role-based access control, secure data connectors, and bring-your-own-key (BYOK) support.

• Multi-Source Data Ingestion

  Ingests data from websites, GitHub, Notion, Zendesk, and other sources to ensure comprehensive and current knowledge bases.

• Multilingual Support

  Supports over 15 languages including English, Spanish, and Portuguese to serve diverse user bases.

Use Cases

• Customer Support Automation : Reduces support ticket volume by providing instant, accurate answers to customer inquiries based on company documentation.
• Sales Enablement : Equips sales teams with immediate technical knowledge to better address customer questions and accelerate deal closure.
• Product Onboarding and Adoption : Speeds up user onboarding by delivering context-aware assistance and real-time help within products.
• Internal Employee Assistance : Helps employees quickly find answers to common questions, improving productivity and reducing reliance on human support.
• Knowledge Base Search Enhancement : Enhances search functionality with semantic and keyword-based retrieval for more relevant and detailed results.

FAQs