Knocket
Customer communication platform combining web chat, in-app messaging, and shareable contact pages with a unified inbox and automated support.
Product Overview
What is Knocket?
Knocket helps makers and product teams manage customer conversations across websites, mobile apps, and shareable contact pages. It brings messages into one inbox, lets teams reply through Telegram, and uses uploaded documents and FAQs to answer routine questions before handing conversations to a human.
Key Features
Website Chat Widget
Add live chat to WordPress, Shopify, React, Astro, or plain HTML websites with a single script tag.
Shareable Contact Pages
Create a customizable page with contact details and live chat, then publish it as a shareable link.
In-App Messaging
Embed customer support inside iOS and Android apps with access to conversation history.
Unified Inbox
Manage conversations from websites, mobile apps, and contact pages in one place.
Telegram Replies
Respond to customer messages from Telegram and deliver replies back to visitors in real time.
Knowledge-Based AI Agent
Use uploaded documents and FAQs to automate routine answers and hand conversations to a human when needed.
Use Cases
- Website Customer Support : Help visitors resolve questions directly on a product website or online store.
- Mobile App Support : Let users contact support inside an iOS or Android app without switching channels.
- Independent Maker Contact Hub : Give customers and prospects one shareable page for contact information and live conversations.
- Routine Support Automation : Answer recurring product questions from existing documentation while reserving human attention for more complex requests.
FAQs
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