Atis
Discord support bot that resolves ticket questions from your team’s knowledge base and escalates exceptions to staff.
Community:
Product Overview
What is Atis?
Atis is a Discord-native support platform for communities and companies. Teams create a knowledge base with policies, FAQs, and help articles, then configure Atis to answer tickets in their preferred tone. It uses only the information provided by the team, helping prevent unsupported answers about pricing, policies, or account issues. Requests that require judgment or manual action, such as refunds and billing disputes, are escalated to staff with ticket context.
Key Features
Knowledge Base-Grounded Replies
Answers tickets using team-authored categories and Markdown articles, keeping responses aligned with documented policies and product information.
Discord Ticket Platform
Provides ticket panels, categories, staff-role configuration, and automated replies directly within a Discord server.
Conservative Escalation
Routes questions outside the knowledge base and sensitive requests, such as refunds or billing disputes, to human staff instead of guessing.
Custom Support Persona
Lets teams define the bot’s persona and response style so automated support matches the community’s voice.
Ticket Transcripts and Teaching
Saves closed-ticket transcripts for review and lets staff add new knowledge as recurring questions emerge.
Server-Level Isolation
Keeps each Discord server’s knowledge base, staff roles, persona, and transcripts separate.
Use Cases
- Premium Community Support : Help paid Discord communities answer common membership, access, onboarding, and policy questions without making members wait.
- Game and Creator Communities : Handle frequent questions about updates, rules, purchases, account access, and community resources from a controlled knowledge base.
- Product Support in Discord : Give users a self-service support channel for setup guides, pricing details, troubleshooting steps, and FAQs.
- Small Support Teams : Reduce repetitive ticket workload while ensuring staff handle the cases that need account-level decisions or manual intervention.
- Policy-Sensitive Support : Use documented answers for refunds, billing, and service rules while escalating requests that require an authorized human decision.
FAQs
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