HelpKit

What is HelpKit?

HelpKit enables businesses to create professional help centers, internal knowledge bases, or documentation wikis by leveraging Notion as the content management system. It simplifies the process by allowing users to write and maintain articles directly in Notion, while HelpKit handles the presentation, SEO optimization, and fast page loading. The platform offers an embeddable widget for easy integration into websites, providing users with instant access to support content without leaving their current page. HelpKit also includes analytics, full-text search, and third-party integrations such as live chat and ticketing systems. Its AI-enhanced chatbot feature can be trained on your Notion content to offer precise, real-time answers to user queries, reducing support workload and improving customer experience.

Key Features

• Notion-Based Content Management

  Write and update help articles in Notion, benefiting from its collaborative real-time editing and familiar interface.

• Embeddable Support Widget

  Integrate a customizable widget into your website that provides users with quick access to your knowledge base and AI chatbot.

• SEO Optimization and Fast Loading

  HelpKit pages are optimized for search engines and load significantly faster than standard Notion pages, enhancing discoverability and user experience.

• AI Chatbot Assistant

  An AI chatbot trained on your Notion content delivers instant, accurate answers 24/7, with customizable prompts and behavior.

• Built-in Analytics and Insights

  Track user behavior, search queries, and satisfaction to continuously improve your help center content and support.

• Third-Party Integrations

  Seamlessly connect with live chat, ticketing, and CRM systems to unify your customer support workflow.

Use Cases

• Customer Self-Service : Provide customers with an easy-to-navigate help center embedded on your website to reduce support tickets and improve satisfaction.
• Internal Knowledge Base : Create a centralized documentation hub for employees to access company information, policies, and procedures.
• Product Documentation : Host detailed guides and tutorials that help users understand and utilize your product features effectively.
• Support Automation : Use the AI chatbot to handle common questions instantly, freeing up support staff to focus on complex issues.
• Content Performance Tracking : Analyze how users interact with your help content to identify gaps and optimize information delivery.

FAQs