Cloud Humans

What is Cloud Humans?

Cloud Humans offers a comprehensive customer support solution centered around ClaudIA, an AI agent designed to handle up to 85% of support tickets autonomously. The platform integrates seamlessly with existing helpdesk systems, enabling companies to reduce workload, accelerate response times, and maintain high customer satisfaction without heavy technical setup. Cloud Humans focuses on startups and growing businesses, especially in Latin America, providing scalable, efficient, and human-like customer service automation.

Key Features

• High Ticket Automation

  Automates up to 85% of customer support tickets, significantly reducing manual workload for support teams.

• Seamless Integration

  Works with existing customer service platforms like Zendesk without requiring complex technical development.

• Human-Quality Interaction

  Delivers responses that feel natural and empathetic, improving customer experience and satisfaction.

• Customizable AI Agent

  Allows businesses to tailor ClaudIA’s tone, personality, and commands to match their brand voice.

• Data-Driven Optimization

  Uses analytics and workflow insights to continuously improve support efficiency and agent productivity.

Use Cases

• Customer Support Automation : Reduce support team workload by automating routine inquiries and first-level ticket resolution.
• Scalable Support for Startups : Enable fast-growing companies to scale customer service without proportionally increasing headcount.
• Multi-Channel Support : Provide consistent customer service across various channels like chat, email, and helpdesk platforms.
• Support Quality Improvement : Enhance customer satisfaction scores by delivering timely, accurate, and empathetic responses.
• Operational Efficiency : Leverage detailed analytics to identify inefficiencies and optimize support workflows and resource allocation.

FAQs