TapTalk.io

What is TapTalk.io?

TapTalk.io is a versatile Indonesian B2B communication platform founded in 2016, designed to streamline customer engagement across multiple channels. It provides integrated solutions including an omnichannel messaging platform, in-app chat SDK, WhatsApp-based OTP and notifications, and social selling tools. TapTalk.io emphasizes seamless UI integration, automation, and efficient customer support with minimal coding, serving a wide range of industries and business sizes.

Key Features

• Omnichannel Messaging

  Centralizes customer conversations from various social media and messaging channels into a single unified inbox for efficient management.

• In-App Chat SDK

  Offers a ready-to-use, customizable chat user interface designed with user experience in mind, enabling quick integration into websites and apps.

• WhatsApp Messaging Solutions

  Supports sending OTPs, notifications, and reminders via WhatsApp, providing reliable and secure communication.

• Social Selling Dashboard

  Enables businesses to manage sales activities across multiple social channels from one platform, enhancing online store management.

• Automation and AI Chatbot

  Includes no-code chatbot capabilities for 24/7 personalized customer support and automation features to boost team productivity.

• Advanced Broadcast and Reporting

  Allows targeted message broadcasting to multiple customer segments simultaneously with real-time delivery monitoring and detailed performance reports.

Use Cases

• Customer Support : Businesses can manage and respond to customer inquiries efficiently across multiple platforms from one centralized system.
• Marketing Campaigns : Marketers can send targeted promotions and updates via broadcast features to segmented audiences, improving engagement.
• In-App Communication : Developers can integrate seamless chat functionalities into their apps or websites quickly using the provided SDK with optimized performance.
• Social Commerce : Retailers and sellers can manage sales and customer interactions on various social media channels through a unified dashboard.
• Automated Customer Interaction : Deploy chatbots for instant, automated responses to common queries, enhancing customer experience and reducing support workload.

FAQs