Chatway
Customer messaging platform combining live chat, AI support agents, and a shared inbox for website, email, and social conversations.
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Product Overview
What is Chatway?
Chatway helps businesses manage customer support and sales conversations across websites, email, WhatsApp, Instagram, and Facebook Messenger. Its AI support agent answers questions using website and knowledge-base content, with handoffs to human teammates when needed. Shared inbox tools, automated workflows, real-time translation, and eCommerce integrations help teams deliver contextual support, while mobile apps keep conversations accessible on the go.
Key Features
Unified Customer Inbox
Manage live chat, email, WhatsApp, Instagram, and Facebook Messenger conversations from one workspace.
AI Support Agent
Answer customer questions around the clock using website and knowledge-base content, with multilingual responses and human handoffs.
Team Collaboration
Coordinate support with conversation assignments, internal notes, canned responses, and access to previous conversations.
Multilingual Communication
Translate incoming messages in real time and customize the chat widget for different languages.
eCommerce Integrations
Connect Shopify and WooCommerce to access customer information and provide more personalized support.
Automation and Developer Tools
Trigger workflows from chats, form submissions, and page visits, or connect external tools and AI agents through APIs, webhooks, and MCP.
Use Cases
- Round-the-Clock Support : Handle common questions outside business hours and transfer conversations to human agents when further assistance is needed.
- Online Store Assistance : Use connected store data to answer shopper questions and provide support with relevant customer context.
- International Customer Service : Support customers across languages through automated answers, message translation, and localized chat widgets.
- Sales Conversations : Engage website visitors, collect details through pre-chat forms, and answer questions that influence purchase decisions.
- Multi-Channel Team Support : Bring customer conversations into a shared inbox so teammates can assign requests, exchange notes, and maintain continuity.
FAQs
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