CareMessage

What is CareMessage?

CareMessage is a nonprofit technology platform focused on enhancing patient engagement and health equity for low-income and underserved populations in the United States. It supports healthcare providers, particularly safety-net organizations, by automating communication workflows that increase patient access to care, improve clinical outcomes, and address social determinants of health. The platform uses SMS and voice messaging to deliver appointment reminders, health education, direct messaging, and outreach campaigns. CareMessage integrates with electronic health records (EHR) to automate identification of care gaps and target interventions, helping clinics reduce no-shows, close care gaps, and meet quality metrics while easing staff workload.

Key Features

• Automated Messaging Workflows

  Patented workflow builder enables automated, personalized SMS and voice messaging to engage patients throughout their care journey.

• Care Gap Identification and Outreach

  Integration with EHR systems allows automatic detection of patients with unmet clinical needs and enrollment into targeted messaging programs.

• Health Education Programs

  Prebuilt and customizable educational campaigns support chronic disease management and behavior change for conditions like diabetes, asthma, and maternal health.

• Appointment Reminders and Direct Messaging

  Reduces no-shows and improves communication efficiency with personalized appointment reminders and two-way messaging between patients and care teams.

• Social Determinants of Health Support

  Tools to screen for and address social needs such as housing and food insecurity, enhancing holistic patient care.

• Operational Integration and Scalability

  User-friendly platform adapts to organizational workflows and scales across large patient populations to improve operational effectiveness.

Use Cases

• Increase Patient Access : Engage patients who have not been seen recently or established care to boost appointment attendance and preventive screenings.
• Improve Clinical Quality Measures : Support healthcare organizations in meeting HEDIS, UDS, and other quality metrics through precision outreach and education.
• Chronic Disease Management : Automate follow-up and education for patients with chronic conditions like diabetes to improve health outcomes and reduce complications.
• Address Social Drivers of Health : Screen and connect patients to community resources addressing non-medical needs that affect health.
• Enhance Care Team Efficiency : Streamline communication and reduce staff workload with automated messaging and integrated workflows.

FAQs