Mava

What is Mava?

Mava is a cloud-based customer support solution tailored for community-driven organizations such as those in web3, gaming, AI, and SaaS sectors. It consolidates support requests from multiple channels including Discord, Telegram, Slack, email, and web chat into a shared inbox. Leveraging AI trained on existing company support content, Mava automates responses to common queries both in private tickets and public community channels, available 24/7 in over 100 languages. The platform enhances team collaboration with ticket management tools, detailed metrics, and a secure environment using private threads, enabling scalable and efficient customer support without requiring admin permissions.

Key Features

• AI-Powered Automated Support

  Automatically resolves up to 50% of common community questions using AI trained on company-specific knowledge bases.

• Multi-Channel Integration

  Supports Discord, Telegram, Slack (coming soon), email, and web chat, consolidating all requests into a single shared inbox.

• Shared Inbox and Ticket Management

  Centralizes support tickets with status updates, filters, tags, and reminders to streamline team collaboration and workflow.

• Secure Private Threading

  Uses private threads on Discord for support tickets, allowing unlimited tickets while maintaining security and organization.

• Customizable Chatbot Builder

  Enables creation of tailored conversational flows to automate ticket routing, tagging, and information collection from users.

• Comprehensive Support Metrics

  Provides detailed analytics and reporting to track support performance and optimize customer service operations.

Use Cases

• Community Support Automation : Automates responses to frequent questions in Discord, Telegram, and other community channels, reducing manual workload.
• Multi-Channel Support Management : Teams manage all incoming support requests from diverse platforms in one unified dashboard for efficient handling.
• Scalable Customer Service : Supports growing communities by handling large volumes of tickets securely without increasing team overhead.
• Enhanced Team Collaboration : Facilitates coordinated support efforts with shared inbox features and ticket management tools.
• Custom Workflow Automation : Uses chatbot builder to automate ticket assignment and tagging based on user inputs, improving response accuracy.

FAQs