Whatfix

What is Whatfix?

Whatfix is a comprehensive Digital Adoption Platform (DAP) designed to help enterprises accelerate digital transformation by improving user adoption of complex software applications. It provides contextual, real-time, and interactive in-app guidance such as walkthroughs, tooltips, and task lists that help users learn software without leaving the application. Whatfix supports personalized onboarding, self-service support, and integrates with popular enterprise applications like Salesforce, SAP, and Oracle. Its no-code content creation and powerful product analytics enable organizations to track user behavior, identify adoption gaps, and optimize training and engagement strategies. With high security standards and flexible deployment options, Whatfix drives improved user proficiency, reduces support calls, and maximizes technology ROI.

Key Features

• Contextual In-App Guidance

  Create interactive walkthroughs, step-by-step flows, and tooltips that guide users within applications to enhance learning and reduce friction.

• No-Code Content Creation

  Empower teams to build and update training content without coding, enabling quick deployment of personalized onboarding and support materials.

• Product Analytics

  Analyze user behavior with no-code event tracking, funnels, cohorts, and AI-powered insights to optimize user engagement and adoption.

• Self-Service Support

  Integrate knowledge bases and provide contextual help to enable users to resolve issues independently, lowering support costs.

• Multi-Application Support

  Compatible with major enterprise applications and custom web apps, supporting both cloud and on-premise deployments.

• Security and Compliance

  Maintains industry certifications such as ISO 27001 and SOC 2 to ensure enterprise-grade data protection.

Use Cases

• User Onboarding : Accelerate employee and customer onboarding with personalized, role-based interactive guidance that reduces training time.
• Software Adoption : Drive higher adoption rates of enterprise applications by delivering contextual help and reducing user frustration.
• Support Call Reduction : Enable end-users to self-serve through in-app help and knowledge bases, decreasing dependency on support teams.
• Product Usage Optimization : Leverage analytics to identify user drop-offs and feature usage patterns to improve application design and training.
• Change Management : Facilitate smooth transitions during software upgrades or new implementations with real-time guidance and feedback collection.

FAQs