Viqal
Virtual concierge platform automating hotel guest communication via WhatsApp to enhance service efficiency and increase revenue.
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Product Overview
What is Viqal?
Viqal is a specialized virtual concierge solution designed for hotels and hotel groups, streamlining guest communication from pre-arrival to post-departure through WhatsApp. It automates routine inquiries, booking modifications, upselling, and amenity requests, significantly reducing staff workload while improving guest satisfaction. The platform integrates seamlessly with Property Management Systems (PMS) and booking engines, enabling real-time synchronization of reservations and guest data. Viqal offers a centralized dashboard for managing multiple properties, ensuring consistent and personalized guest experiences across hotel chains.
Key Features
WhatsApp Integration
Direct communication with guests through WhatsApp, leveraging its 98% message open rate for fast and effective engagement.
Automated Booking and Request Management
Guests can modify reservations, request amenities, and handle check-in/out processes automatically via chat.
Personalized Upselling
Automated recommendations and offers tailored to each guest, boosting ancillary revenue by up to 6%.
Seamless Staff Takeover
Staff can intervene in conversations anytime through a dedicated inbox, balancing automation with personal service.
Multi-Property Centralized Dashboard
Manage guest interactions and automate communications across multiple hotel locations from a single interface.
PMS and Booking Engine Integration
Real-time syncing with hotel management systems and OTA channels to ensure accurate and up-to-date guest information.
Use Cases
- Guest Inquiry Automation : Automate responses to common guest questions, reducing the volume of routine inquiries handled by staff.
- Booking Modifications and Upgrades : Allow guests to easily change reservations or request room upgrades through conversational chat.
- Amenity and Service Requests : Guests can request amenities or assistance anytime, improving service responsiveness and satisfaction.
- Pre-Arrival and Digital Check-In : Streamline arrival processes with online check-in and digital room key distribution via WhatsApp.
- Personalized Local Recommendations : Provide guests with tailored suggestions for dining, attractions, and activities to enhance their stay.
- Post-Stay Feedback Collection : Automatically gather guest feedback after departure to support continuous service improvement.
FAQs
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