Tiledesk
Open-source platform for building customizable chatbots and AI agents to automate customer support and workflows across multiple channels.
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Product Overview
What is Tiledesk?
Tiledesk is a flexible, open-core platform designed to help businesses automate customer interactions and internal processes through intelligent chatbots and AI agents. It offers a no-code drag-and-drop Design Studio for creating conversational flows and integrates seamlessly with popular platforms like WhatsApp, Facebook, and web chat. With support for self-hosting, white-label solutions, and GDPR compliance, Tiledesk provides full control over data and privacy while enabling scalable, multichannel customer engagement.
Key Features
No-Code Design Studio
Drag-and-drop interface to easily build and customize chatbot conversations and automations without programming.
Multichannel Support
Deploy chatbots across various platforms including web, WhatsApp, Facebook, Telegram, and email with a single conversation design.
ChatGPT Integration
Enhance bots with natural language understanding and human-like responses powered by GPT technology.
Self-Hosting & Open Core
Deploy on-premise to maintain full data control and avoid vendor lock-in, supported by an open-source MIT license.
White-Label Solutions
Customize and integrate Tiledesk’s AI workflows into your own products to expand service offerings.
Advanced Workflow Automation
Automate customer support, lead generation, and internal tasks with conditionals, dynamic replies, and integrations.
Use Cases
- Customer Support Automation : Reduce response times and workload by automating common inquiries and routing complex issues to human agents.
- Lead Generation : Engage website visitors with conversational bots that qualify leads and collect contact information automatically.
- Internal Process Automation : Streamline workflows such as administrative tasks and team collaboration using AI-driven chatbots.
- Multichannel Customer Engagement : Maintain consistent communication across web, social media, and messaging apps with unified chatbot management.
- Platform Integration : Connect chatbots with CRM, email, and e-commerce platforms like HubSpot, Shopify, and WordPress to enhance business operations.
FAQs
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