Social Intents

What is Social Intents?

Social Intents is a versatile live chat and AI chatbot solution designed to enhance customer communication by integrating directly with popular collaboration platforms such as Microsoft Teams, Slack, Zoom, and Google Chat. It enables businesses to engage website visitors in real-time, automate responses with AI chatbots trained on custom content, and streamline support without switching apps. Its customizable chat widgets, proactive chat triggers, and multi-language support help businesses scale customer service and lead capture effectively while maintaining brand consistency.

Key Features

• Seamless Collaboration Tool Integration

  Connects live chat directly to Microsoft Teams, Slack, Zoom, and Google Chat, allowing teams to respond to customers from familiar platforms.

• AI Chatbots with Easy Training

  Deploy AI-powered chatbots trained on your own website content, FAQs, or documents with one-click setup and no coding required.

• Customizable Chat Widgets

  Fully brandable chat interface including colors, logos, text, and positioning to match your website or app design.

• Unlimited Agents and Multi-Domain Support

  Scale your team without per-agent fees and deploy chat widgets across multiple domains and websites.

• Proactive Chat and Targeting Rules

  Engage visitors automatically with rule-based chat invitations and pre-chat surveys to capture leads efficiently.

• Real-Time Translation and Analytics

  Support global customers with instant message translation and gain insights through detailed chat transcripts and performance reports.

Use Cases

• Customer Support : Provide instant, real-time assistance to website visitors directly from collaboration apps, reducing response times and improving satisfaction.
• Lead Generation : Capture visitor information through pre-sales forms and proactive chat invitations to grow your sales pipeline.
• FAQ Automation : Deploy AI chatbots trained on your FAQ content to automate answers to common questions, freeing up agent time.
• Multi-Channel Engagement : Manage customer conversations across multiple websites and platforms from a unified interface integrated with your team’s tools.
• Brand Consistent Communication : Customize chat appearance and messaging to maintain brand identity and enhance user experience.

FAQs