Seasalt.ai

What is Seasalt.ai?

Seasalt.ai is a cloud communication and conversational intelligence provider specializing in voice recognition, speech synthesis, natural language understanding, and dialogue analytics. Founded in 2020 and headquartered in Seattle with global R&D centers, it delivers solutions that enable businesses to capture, generate, and analyze text and voice interactions. Its product suite includes AI-driven voice transcription, smart chatbots, meeting copilots, and an enterprise contact center platform that integrates multi-channel communication and automation to enhance customer engagement and operational efficiency.

Key Features

• Advanced Speech Recognition and Synthesis

  High-fidelity voice transcription and natural speech generation with customizable options, outperforming major competitors in accuracy.

• Intelligent Conversational Platform

  SeaChat enables multi-turn dialogues with integrated knowledge bases for personalized, context-aware customer interactions.

• Real-Time Meeting Copilot

  SeaMeet provides live transcription, topic extraction, emotion detection, and automated meeting summaries to improve collaboration.

• Omni-Channel Contact Center (SeaX)

  A scalable cloud contact center solution supporting SMS, WhatsApp, voice calls, and social messaging with AI virtual agents and live agent handoff.

• AI Knowledge Base and Agent Coaching

  Real-time AI support for agents with instant access to company knowledge and performance coaching during calls.

• Flexible Managed Contact Center Services

  On-demand human agent services with workforce management, multi-language support, and scalable operation hours.

Use Cases

• Customer Support Automation : Deploy virtual agents and live agent collaboration to handle inquiries, FAQs, and support tickets efficiently across multiple channels.
• Sales and Marketing Engagement : Use conversational AI for customer acquisition, campaign outreach, and personalized messaging at scale.
• Meeting Intelligence and Productivity : Automatically transcribe, analyze, and summarize meetings to capture actionable insights and improve team collaboration.
• Internal Knowledge Management : Build AI-powered knowledge bases that reduce repetitive queries and empower employees with instant information retrieval.
• Multi-Language, Multi-Channel Communication : Serve global customers with support for over 10 languages and integration of SMS, voice, WhatsApp, and social media messaging.

FAQs