SAMMY

What is SAMMY?

SAMMY is an advanced AI solution designed to mimic real user behavior by tracking every click within an app or website. It generates personalized walkthroughs, documentation, and onboarding content that automatically update with product changes. By integrating data from user interactions, support tickets, and internal communications, SAMMY delivers tailored, multi-modal support through voice, chat, and on-screen drawing. This continuous adaptation reduces support burden, accelerates user adoption, and identifies critical issues through automated UI testing, making post-sales success scalable and efficient.

Key Features

• Real-Time Content Generation and Updates

  Automatically creates and refreshes documentation, interactive walkthroughs, and video tutorials whenever the product changes, ensuring users always access accurate information.

• Multi-Modal User Interaction

  Supports diverse user inputs including voice commands, on-screen drawing, and typing, enabling intuitive and accessible assistance.

• Integrated Feedback Loop

  Captures user pain points instantly and relays them to Customer Success, Product, and Engineering teams for rapid issue resolution.

• Continuous UI Testing

  Detects bugs automatically by correlating frequent user issues with UI behavior, helping prevent widespread problems.

• Seamless Integration

  Connects with existing platforms like Slack, Intercom, Zendesk, and Notion to aggregate knowledge and support data for comprehensive user guidance.

• Quick Setup and Deployment

  Deploys with minimal code and a demo stack in under 10 minutes, enabling fast time-to-value.

Use Cases

• User Onboarding : Delivers personalized, adaptive onboarding experiences that evolve with the product, improving user engagement and reducing churn.
• Customer Support Automation : Provides instant, context-aware answers and interactive guidance to reduce ticket volume and accelerate issue resolution.
• Product Documentation Management : Keeps software documentation and training materials up-to-date automatically, eliminating manual maintenance.
• Bug Detection and Quality Assurance : Continuously tests UI to identify and prioritize bugs based on real user interactions and feedback.
• Cross-Functional Collaboration : Enables Customer Success, Product, and Engineering teams to access real-time user insights for better decision-making.

FAQs