Regal AI

What is Regal AI?

Regal AI transforms enterprise customer engagement by enabling businesses to build, deploy, and scale AI Agents that handle calls and interactions with human-like naturalness and empathy. Its no-code AI Agent Builder allows rapid creation and refinement of AI-driven customer journeys, powered by unified real-time customer profiles and over 40 system integrations. The platform supports multi-channel communication and offers advanced analytics, A/B testing, and automation tools to optimize customer experiences and operational efficiency while reducing costs.

Key Features

• No-Code AI Agent Builder

  Create, test, and deploy sophisticated AI Agents for customer interactions without developer involvement, accelerating time-to-market.

• Unified Customer Profile

  Aggregate data from multiple sources into a single real-time view to personalize conversations and improve engagement.

• Multi-Channel Engagement

  Supports voice calls, SMS, email, webchat, and video, enabling seamless omnichannel customer communication.

• Advanced Analytics and A/B Testing

  Gain insights into customer behavior and conversation performance to continuously optimize messaging and workflows.

• AI Sales Dialer and Routing

  Automated dialing modes and intelligent routing ensure efficient lead connection and faster resolutions.

• Extensive Integrations and Customization

  Connects with over 40 platforms including CRMs and marketing tools, with customizable dashboards and real-time webhooks.

Use Cases

• Customer Support Automation : Automate routine support calls and inquiries with AI Agents that handle complex conversations empathetically and efficiently.
• Sales Lead Qualification : Accelerate sales cycles by using AI-powered dialers and agents to qualify leads and schedule follow-ups at scale.
• Personalized Customer Journeys : Design dynamic outbound and inbound customer journeys tailored to individual behaviors and preferences without coding.
• Contact Center Optimization : Enhance agent productivity and customer satisfaction through conversation intelligence and automated quality assurance.
• Operational Efficiency : Reduce cost-to-serve and eliminate hold times by automating high-volume calls like payments, scheduling, and follow-ups.

FAQs