OpenReplay

What is OpenReplay?

OpenReplay provides a comprehensive user experience platform that combines session replay, product analytics, performance monitoring, error tracking, and co-browsing tools. It enables teams to visually understand user interactions, identify issues, and optimize product performance while maintaining full control over data privacy through self-hosting. The platform supports web and mobile recordings, offers developer-focused debugging tools, and facilitates real-time customer support with co-browsing and video calling features.

Key Features

• Session Replay

  Pixel-perfect recordings of user sessions on web and mobile platforms to visualize user interactions and uncover frustrations.

• DevTools for Debugging

  Integrated developer tools capturing errors, logs, network requests, and performance metrics to speed up issue diagnosis.

• Product Analytics

  Behavioral analytics including funnels, heatmaps, user journeys, and trends to make data-driven product decisions.

• Co-Browsing and Video Calling

  Real-time customer support features allowing live session watching, interactive troubleshooting, and direct user engagement.

• Performance Monitoring

  Comprehensive monitoring of web vitals, resource loading, crashes, CPU and memory usage to ensure app stability.

• Self-Hosting and Privacy Controls

  Option to deploy on-premises for full control over data, with fine-grained privacy settings and compliance with security standards.

Use Cases

• Developer Debugging : Engineers can reproduce bugs exactly as they occurred with full context from session replays, logs, and error tracking.
• Product Management : Product teams use session replay combined with analytics to understand user behavior, prioritize features, and improve usability.
• Customer Support : Support teams leverage co-browsing and video calls to guide users in real-time, accelerating issue resolution and enhancing satisfaction.
• Performance Optimization : Monitor and analyze application performance metrics to detect bottlenecks and improve user experience.
• Data Privacy and Compliance : Organizations requiring strict data control can self-host OpenReplay to meet privacy regulations and avoid third-party data exposure.

FAQs