Moveworks
An AI-powered enterprise platform that automates employee support by resolving IT, HR, and facilities requests through conversational AI integrated with business systems.
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Product Overview
What is Moveworks?
Moveworks is an advanced agentic AI platform designed to streamline and automate employee support across enterprises. It leverages natural language understanding and a proprietary Reasoning Engine to interpret employee requests expressed in natural language, then autonomously executes multi-step workflows by integrating with hundreds of enterprise applications such as ServiceNow, Workday, Salesforce, and Slack. Moveworks delivers instant, accurate answers and automates tasks end-to-end, reducing support workloads, accelerating issue resolution, and enhancing employee productivity and satisfaction. Its unified AI assistant supports multiple languages and operates within existing collaboration tools, enabling seamless adoption and scalable deployment across large organizations.
Key Features
Agentic AI Assistant
Enables employees to resolve IT, HR, finance, and facilities issues instantly via natural language chat, automating entire workflows without manual intervention.
Deep Enterprise Integrations
Connects natively with hundreds of business systems including ServiceNow, Workday, Salesforce, and Microsoft Teams to automate tasks and retrieve information.
Multi-Language Support
Supports over 100 languages, making it suitable for global enterprises with diverse workforces.
Customizable AI Workflows
Offers a developer-friendly Creator Studio to build, deploy, and tune custom AI automations tailored to unique enterprise requirements.
Advanced Analytics and Insights
Provides real-time dashboards and reporting on AI assistant performance, employee experience, and operational efficiency to drive continuous improvement.
Secure and Compliant
Adheres to industry security standards including SOC 2 and GDPR, with strong data governance, encryption, and privacy controls.
Use Cases
- IT Support Automation : Automatically handles password resets, software provisioning, troubleshooting, and ticket lifecycle management, reducing IT workload and resolution times.
- HR Service Delivery : Manages employee inquiries on onboarding, payroll, benefits, and policy questions with instant, accurate responses.
- Facilities Management : Streamlines requests for building access, maintenance, hardware orders, and office navigation through conversational AI.
- Employee Communications : Delivers targeted internal messages such as system outage alerts, training reminders, and policy updates directly within collaboration platforms.
- Cross-Departmental Support : Provides a single AI assistant for diverse business functions, enabling employees to get help across IT, HR, Finance, and more without switching tools.
FAQs
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