Latchel

What is Latchel?

Latchel is a specialized property management maintenance software designed to handle all aspects of maintenance coordination for property managers and landlords. By automating maintenance requests, providing real-time communication tools, and offering resident amenities, Latchel transforms the maintenance experience into a resident-first, revenue-generating process. The platform ensures rapid response times, full visibility into work orders, and strict budget control, enabling property managers to scale operations efficiently while improving resident happiness and online reputation.

Key Features

• 24/7 Maintenance Coordination

  Handles all maintenance requests around the clock, with live support and automated triage to resolve up to 30% of issues on the first call.

• Centralized Communication Tools

  Consolidates text, email, phone, and video calls into a single dashboard, with all conversations recorded and tracked for easy management.

• Automated Work Order Tracking

  Provides real-time status updates, alerts for stalled repairs, and full visibility into maintenance workflows to prevent anything from slipping through the cracks.

• Budget and Cost Control

  Allows property managers to set soft and hard budget limits, with automatic enforcement and escalation for over-budget repairs.

• Resident Amenity Services

  Offers residents value-added services such as accidental damage credits and housekeeping reimbursements, boosting satisfaction and generating 5-star reviews.

• Vendor Management

  Simplifies vendor coordination with customizable dispatch rules and preferred vendor prioritization, improving service speed and quality.

Use Cases

• Automated Maintenance Handling : Property managers and landlords can offload maintenance requests, ensuring issues are triaged, scheduled, and resolved without manual intervention.
• Emergency Response Management : Latchel’s team and software quickly identify and escalate emergencies, protecting properties from damage and ensuring compliance with legal requirements.
• Resident Communication Hub : All maintenance-related communication is centralized and logged, making it easy to track conversations and provide timely updates to residents.
• Budget Oversight and Approval : Managers maintain control over repair costs with enforced budget limits and approval workflows for higher-cost jobs.
• Reputation Management : Automated follow-ups and resident amenities drive positive reviews, improving the property’s online reputation and marketing efforts.

FAQs