Kore.ai

What is Kore.ai?

Kore.ai is a comprehensive AI agent platform designed for enterprises to build, deploy, and manage intelligent conversational agents and automation solutions. It supports a wide range of use cases including employee experience, process automation, and customer service enhancement. The platform is cloud-agnostic, model-agnostic, and integrates seamlessly with existing enterprise systems, enabling organizations to accelerate AI adoption with flexible, scalable, and secure solutions. Kore.ai emphasizes no-code development, multi-channel communication, and advanced AI orchestration to optimize business workflows and customer interactions.

Key Features

• Enterprise-Ready Conversational AI

  End-to-end platform to design, build, train, and manage AI-powered chatbots and virtual assistants with award-winning NLP and multi-intent understanding.

• No-Code Development Tools

  Empowers business users and developers to create custom AI agents and workflows without coding, accelerating deployment and adoption.

• Multi-Cloud and Model Agnostic

  Supports deployment on any cloud provider and integration with any AI model, including commercial, open-source, or custom fine-tuned models.

• Extensive Enterprise Integrations

  Connects to over 100 enterprise applications and data sources such as HR, CRM, IT, and ERP systems for comprehensive AI-driven automation.

• AI for Work, Process, and Service

  Pre-built AI agents and customizable solutions to enhance employee productivity, automate complex processes, and elevate customer service experiences.

• Robust Security and Governance

  Built-in compliance, security frameworks, and centralized administration ensure enterprise-grade data protection and operational control.

Use Cases

• Employee Experience Enhancement : AI agents provide fast access to enterprise information, automate routine HR, IT, and recruiting tasks, and streamline workflows.
• Process Automation : Automate knowledge-intensive and multi-step business processes with custom AI agents and agentic applications to improve efficiency.
• Customer Service Optimization : Deploy conversational AI for self-service, agent assistance, and AI-powered contact centers to improve customer satisfaction and reduce costs.
• Multi-Channel Engagement : Enable AI agents to interact with users across preferred communication channels including chat, voice, email, and social media.
• AI Model and Data Integration : Leverage any AI model and connect to diverse enterprise data sources to deliver contextual and intelligent responses.

FAQs