Kasisto

What is Kasisto?

Kasisto offers a specialized conversational AI platform tailored for financial institutions, enabling banks and credit unions to deliver proactive, personalized, and compliant customer and employee experiences. Its platform integrates advanced behavioral personalization and multi-agent AI coordination to provide intelligent, secure, and scalable solutions that drive revenue growth, reduce operational costs, and strengthen customer trust. Kasisto’s KAI platform supports seamless deployment across multiple channels and languages, empowering financial organizations to transform traditional banking interactions into relationship-driven engagements.

Key Features

• Behavioral Personalization at Scale

  Real-time adaptation to customer behavior and preferences using proprietary behavioral engines to deliver highly relevant, personalized interactions.

• Multi-Agent AI Architecture

  Collaborative AI agents work in parallel to handle complex workflows efficiently, minimizing errors and hallucinations.

• Comprehensive Conversational API

  Flexible API supports deployment across mobile apps, websites, messaging platforms, and voice-enabled devices with rich media support.

• Trusted Compliance and Security

  Purpose-built for the financial sector with rigorous compliance, zero hallucination guarantees, and secure data handling.

• Enhanced Content and Conversation Management

  Tools for easy content editing, approval workflows, and training to rapidly adapt to changing business needs.

Use Cases

• Customer Support Automation : Reduce live chat and call center volumes by providing consistent, efficient virtual assistant support during peak demand.
• Agent Assist : Equip customer service agents with instant, accurate answers from institutional knowledge bases to improve response times and satisfaction.
• Employee Support : Streamline employee access to internal policies and documents, reducing delays and improving service quality.
• Proactive Customer Engagement : Anticipate customer needs and offer timely, personalized product recommendations to increase loyalty and revenue.
• Multi-Channel Banking Experience : Deploy conversational AI seamlessly across digital channels including apps, websites, messaging, and voice platforms.

FAQs