Hilos

What is Hilos?

Hilos is a specialized platform designed to automate and scale business communications on WhatsApp using the WhatsApp Cloud API. It enables companies to capture leads from multiple sources, automatically profile and qualify customers, and route conversations to the right sales agents. The platform features a visual flow builder for creating chatbots and automated workflows, a multi-agent inbox for managing conversations, and seamless integration with CRMs and other tools. By automating repetitive tasks and optimizing customer interaction on WhatsApp, Hilos helps businesses increase conversion rates, reduce response times, and improve overall sales efficiency.

Key Features

• Lead Capture and Profiling

  Automatically capture leads from ads, websites, or other channels and qualify them through interactive WhatsApp conversations.

• Automated Follow-ups and Routing

  Send timely messages and assign leads to the right sales agents to ensure no opportunity is missed.

• Visual Flow Builder

  Create chatbots and automated workflows without coding to handle customer queries, update contacts, and trigger API calls.

• Multi-Agent Inbox

  Manage WhatsApp conversations efficiently with a shared inbox that supports labeling, filtering, and team collaboration.

• CRM and Tool Integrations

  Sync customer data and conversation details with CRMs and other business tools via native integrations or API.

• Broadcast Messaging

  Send approved WhatsApp template messages in bulk to segmented contact lists for marketing or notifications.

Use Cases

• Sales Conversion : Automate lead qualification and follow-ups on WhatsApp to increase conversion rates and accelerate the sales cycle.
• Customer Support Scaling : Use automated chatbots and a shared inbox to handle high volumes of customer inquiries efficiently.
• Marketing Campaigns : Broadcast personalized messages and gather customer feedback directly through WhatsApp.
• Customer Data Management : Profile customers and sync their information with CRMs to improve targeting and sales strategies.
• Payment and Appointment Automation : Send payment reminders, links, and appointment notifications to customers via WhatsApp for streamlined operations.

FAQs