Gleap
All-in-one AI-powered customer feedback platform with visual bug reporting, AI bot support, public roadmaps, and marketing automation.
Product Overview
What is Gleap?
Gleap is a comprehensive customer feedback and bug reporting platform designed to help businesses improve their products and customer relationships. It integrates visual bug reporting with session replay, AI-powered support via its Kai GPT-4 Turbo bot, public product roadmaps, and marketing automation tools. Gleap streamlines feedback collection, bug tracking, and feature request management, enabling teams to fix issues faster, engage users effectively, and prioritize development based on real user insights.
Key Features
Visual Bug Reporting
Users can report bugs directly within apps or websites, automatically including session replays, logs, and device data for faster issue resolution.
AI-Powered Support Bot
Kai, the GPT-4 Turbo AI bot, automates customer service interactions, reducing support workload and speeding up response times.
Public Roadmaps & Feature Requests
Transparent product roadmaps allow users to submit, upvote, and track feature requests, fostering community engagement and prioritizing impactful development.
Marketing Automation
Event-driven marketing tools enable targeted in-app messages, emails, and banners to boost customer activation, retention, and conversion.
Customizable Feedback Collection
Flexible options to add custom data to bug reports and feedback, enhancing the specificity and usefulness of collected information.
Comprehensive Knowledge Base
Integrated help articles support users and reduce support tickets by providing self-service options.
Use Cases
- Bug Tracking and Resolution : Development teams can quickly identify and fix software issues using detailed visual bug reports and session replays.
- Customer Support Automation : Support teams leverage AI chatbots to handle common queries, minimizing manual workload and improving response efficiency.
- Product Roadmap Transparency : Product managers engage users by sharing roadmaps and collecting prioritized feature requests to guide development.
- User Feedback and Surveys : Collect actionable user feedback and conduct surveys directly within apps to inform product improvements.
- Marketing Campaign Optimization : Marketing teams use automated, personalized messaging to increase user engagement and conversion rates.
FAQs
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Analytics of Gleap Website
🇬🇧 GB: 36.26%
🇮🇳 IN: 14.6%
🇵🇭 PH: 8.07%
🇺🇸 US: 6.54%
🇩🇪 DE: 5.91%
Others: 28.62%