Fullview
Customer support and product analytics platform offering real-time session monitoring, cobrowsing, and issue reproduction without downloads.
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Product Overview
What is Fullview?
Fullview is a comprehensive customer experience platform designed to accelerate support resolution and enhance product insights. It enables support teams to instantly access user sessions, guide customers via embedded cobrowsing, and automatically capture technical logs and session replays. With seamless integration into existing support workflows, Fullview reduces resolution times by providing clear context and collaboration tools for support and development teams. Its privacy-first approach ensures sensitive data is automatically redacted, maintaining compliance with GDPR and industry standards.
Key Features
Embedded Cobrowsing
Start real-time cobrowsing sessions directly within your app without downloads or link sharing, allowing support agents to guide users interactively.
Session Replays with Automatic Redaction
Record and playback user sessions with automatic censoring of private information to understand user behavior and troubleshoot issues effectively.
Console and Network Logs
Access detailed technical data including console errors, warnings, and network activity during live sessions or replays to facilitate faster bug identification.
Seamless Integrations
Integrate Fullview with existing support and ticketing systems to initiate calls and access session data within your current workflows.
Privacy and Compliance
Enterprise-grade security with GDPR compliance, data encryption, automatic PII redaction, and options for regional cloud hosting.
Collaboration Tools
Enable support, product, and development teams to collaborate effectively with shared session insights, bug reports, and multi-user access.
Use Cases
- Customer Support Acceleration : Support teams can quickly understand and resolve user issues by viewing live sessions and guiding customers through cobrowsing.
- Product Issue Troubleshooting : Product and development teams use session replays and console logs to identify and reproduce bugs for faster fixes.
- Training and Quality Assurance : Leverage recorded sessions and annotations to train support agents and monitor service quality.
- User Experience Optimization : Analyze user interactions and behaviors to improve product design and reduce friction points.
FAQs
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