Ferndesk
Help center platform that verifies documentation against your product, drafts updates, and delivers searchable customer support content.
Community:
Product Overview
What is Ferndesk?
Ferndesk helps software teams keep customer documentation accurate as their products evolve. Its agent, Fern, checks articles against connected code, the live product, and support conversations, then drafts corrections and documentation for new releases. Teams review changes before publishing. The platform combines a hosted help center with conversational answers, an in-app widget, API documentation, translations, and analytics.
Key Features
Documentation Verification
Checks article claims against your code and live product, flags outdated information, and proposes corrections with explanations.
Release Documentation
Drafts articles and updates from merged pull requests, with human approval required before publishing.
Customer Self-Service
Provides a searchable help center, conversational answers, and an in-app widget with handoffs to supported support tools.
Flexible Documentation
Hosts public articles, access-controlled private docs, and OpenAPI references with an interactive API playground.
Multilingual Publishing
Supports translated help centers with terminology glossaries, language-specific routes, and custom domains or subfolder hosting.
Migration and Analytics
Imports existing articles, images, and URLs while tracking searches, unanswered questions, and feedback to identify content gaps.
Use Cases
- Keeping Product Guides Current : Software teams can catch outdated instructions after interface, feature, or pricing changes without manually reviewing every article.
- Documenting New Releases : Product and engineering teams can turn shipped changes into draft customer documentation for review.
- Reducing Repetitive Support : Support teams can offer searchable articles and contextual answers inside their product, escalating questions when needed.
- Supporting Global Customers : Companies can maintain multilingual help centers with consistent terminology across translated content.
- Consolidating Documentation : Teams can bring customer guides, developer references, and restricted documentation into one platform while retaining their existing support tools.
FAQs
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