Exalate

What is Exalate?

Exalate is an advanced integration solution designed to synchronize data between different task and service management platforms, such as Jira, Azure DevOps, ServiceNow, Salesforce, Zendesk, and GitHub. Its decentralized architecture gives each side full control over what data is shared and how it is handled, ensuring maximum flexibility, privacy, and security. Exalate supports both simple and highly complex workflows, offering a scripting engine for granular customization and a visual interface for no-code configuration. The platform is built to handle real-time, two-way syncs, automate business processes, and scale across teams and organizations.

Key Features

• Decentralized Two-Way Synchronization

  Enables secure, bi-directional data sync between different platforms, with each side independently controlling what is shared and received.

• Flexible Scripting and Visual Configuration

  Offers both a Groovy-based scripting engine for advanced users and a no-code visual interface for easy setup and customization.

• Real-Time and Automated Sync

  Keeps data up-to-date across systems with instant synchronization and supports triggers for automated workflows.

• Comprehensive Entity and Field Mapping

  Supports syncing of a wide range of entities (issues, tickets, incidents, custom fields) and allows precise mapping, transformation, and filtering of data.

• Enterprise-Grade Security and Privacy

  Built with security at its core, including single-tenant architecture, advanced vulnerability scanning, and strict data privacy controls.

• Scalable Multi-Instance Connections

  Connects multiple projects, platforms, and organizations, supporting one-to-one, one-to-many, and many-to-many sync models.

Use Cases

• Cross-Team Ticket Escalation : Automatically escalate and synchronize support tickets between customer support and development teams using different platforms.
• Multi-Company Collaboration : Enable seamless, secure collaboration and data sharing between partner organizations without exposing sensitive internal information.
• Incident and Change Management : Synchronize incidents, change requests, and work items across ITSM and DevOps tools to streamline operations and reduce manual effort.
• License Cost Reduction : Reduce software license costs by integrating systems and minimizing the need for duplicate user accounts across platforms.
• Automated Workflow Orchestration : Automate complex business processes and trigger actions across different systems based on real-time data updates.

FAQs