Eclatira
Voice and vision agents that handle customer calls, understand live visuals, and complete front-desk tasks around the clock.
Product Overview
What is Eclatira?
Eclatira helps businesses serve customers when staff are unavailable or busy. Its agents can speak with callers, view customer-shared camera feeds, screens, and documents during a conversation, and use connected systems to take actions such as checking availability, creating reservations, and sending confirmations. Businesses can configure an agent with their documents, tools, and preferred voice, then deploy it through a link, an embed, or an outbound workflow.
Key Features
Around-the-Clock Conversations
Answers customer calls at any hour with natural, interruptible voice conversations.
Live Visual Understanding
Interprets customer-shared camera feeds, screens, and documents during a call.
Connected Task Execution
Uses booking systems, CRMs, and APIs to complete tasks rather than only provide answers.
Custom Agent Setup
Lets businesses configure an agent with their documents, connected tools, voice, and tone.
Flexible Deployment
Supports embedded agents, shareable links, and outbound workflows, with live call monitoring in a dashboard.
Use Cases
- Hotel Reservations : Answer room inquiries, check availability, and create bookings outside staffed hours.
- Guest and Dining Questions : Handle rate, menu, and allergen questions through voice conversations.
- Clinic Intake : Collect patient information and help schedule appointments.
- Property Maintenance : Review customer-shared images of damage or equipment labels and log the issue.
- Retail Returns : Identify a customer-shared product and begin a return request.
FAQs
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