CoSupport AI

What is CoSupport AI?

CoSupport AI is a versatile and highly customizable platform designed to transform customer service operations at scale. It offers autonomous AI agents capable of handling up to 90% of inquiries with high accuracy across multiple languages and communication channels. Beyond automation, it includes AI-powered assistant tools to boost human agent productivity and business intelligence features that convert customer interactions into strategic insights. The platform supports seamless integration with popular CRM and helpdesk systems, enabling rapid deployment and flexible customization tailored to unique business needs.

Key Features

• Fully Customizable AI Agents

  Configure AI behavior, tone, and conversation logic to align perfectly with your brand and customer interaction style.

• High Accuracy Autonomous Support

  Automatically resolves the majority of customer requests with 99% accuracy, reducing workload and improving response times.

• Seamless Integrations

  Easily connects with leading platforms such as Zendesk, Salesforce, Freshdesk, Microsoft Teams, and more.

• Advanced Business Intelligence

  Derives actionable insights from customer communications to optimize operational decisions and enhance service delivery.

• Omnichannel and Multilingual Support

  Handles customer inquiries across chat, email, social media and supports over 40 languages for global reach.

• Robust Security & Compliance

  Implements data encryption, anonymization, dedicated servers, and adheres to standards like ISO 27001, GDPR, and CCPA.

Use Cases

• Automated Customer Support : Ideal for automating FAQs, order tracking, returns, and basic queries to reduce support team workload.
• Enhanced Human Agent Assistance : Provides real-time, context-aware reply suggestions to help agents resolve complex inquiries faster.
• Customer Service Analytics : Helps managers extract insights from support data to identify trends, monitor performance, and improve CX strategies.
• Multilingual Global Support : Supports businesses in delivering consistent service to customers worldwide in their native languages.
• Cost Efficiency in Support Operations : Enables organizations to lower support costs through operational automation and smart resource allocation.

FAQs