Consio

What is Consio?

Consio is a specialized phone platform built exclusively for ecommerce merchants using Shopify. It unifies AI voice agents and human sales teams to handle both inbound customer service calls and outbound revenue-generating campaigns. The platform automatically syncs with Shopify to provide full customer context including orders, tracking, products, and purchase history on every call. AI voice agents resolve 70-80% of inbound calls 24/7 by handling FAQs, order status inquiries, returns, and catalog searches, while seamlessly escalating high-intent conversations to human agents. For outbound efforts, Consio offers a power dialer to run segmented campaigns targeting abandoned checkouts, VIP customers, and repeat buyers with measurable revenue attribution.

Key Features

• 24/7 AI Voice Agent

  Automated voice agent answers inbound calls around the clock with full Shopify context, resolving order tracking, FAQs, returns, and catalog searches without human intervention.

• Outbound Power Dialer

  Run segmented call campaigns targeting abandoned checkouts, VIPs, and high-value customers with auto voicemail drops and SMS checkout links sent mid-call.

• Unified Call Inbox

  Centralized hub for all inbound, outbound, SMS, and MMS communications with complete Shopify customer profiles and conversation history alongside every thread.

• Revenue Attribution

  Track exactly which calls, SMS messages, agents, and campaigns generate revenue with full attribution down to the dollar for measurable ROI.

• Smart Call Escalation

  AI automatically qualifies calls and routes high-intent customers to human agents with full conversation summaries for seamless handoffs.

Use Cases

• Abandoned Cart Recovery : Sales teams can call customers who abandoned checkouts with personalized context and send SMS checkout links to recover lost revenue.
• Customer Support Automation : Support teams let AI handle routine WISMO (Where Is My Order), tracking, returns, and FAQ calls 24/7 without scaling headcount.
• VIP Customer Outreach : Proactively call high-value customers for upsells, new product launches, or courtesy check-ins to drive repeat purchases.
• Order Status Self-Service : Customers can check order status and tracking by phone with real-time Shopify data, eliminating hold times and support tickets.

FAQs