Clearstep
Clearstep offers a comprehensive digital healthcare platform that guides patients through symptom assessment, care navigation, and scheduling to the right care efficiently and accurately.
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Product Overview
What is Clearstep?
Clearstep is a leading digital health solution designed to streamline the entire patient journey by providing self-service symptom checking, triage, care navigation, and appointment scheduling. Built on clinically validated protocols developed by Dr. Barton Schmitt, Clearstep delivers fast, accurate triage with fewer questions than competitors. The platform integrates seamlessly with health systems’ EMRs, CRMs, and scheduling systems, enabling personalized, white-labeled experiences that improve patient engagement and optimize healthcare workflows. Clearstep’s solutions empower patients to find appropriate, cost-effective care options while reducing administrative burdens on providers and call centers.
Key Features
Clinically Validated Symptom Triage
Utilizes gold-standard Schmitt telephone triage protocols to ensure over 95% accuracy in directing patients to the right level of care.
Efficient Patient Interaction
Asks approximately 10 fewer questions than other symptom checkers, speeding up the triage process without sacrificing accuracy.
Specialist Scheduling Integration
Automates complex specialist qualification and scheduling workflows, enabling patients to self-book appropriate specialist care.
White-Label and Configurable Platform
Customizable to match healthcare organizations’ branding and care resources, supporting flexible routing and care navigation.
Seamless System Integrations
Connects with EMR, CRM, scheduling, and inventory systems to synchronize patient data, provider availability, and encounter summaries.
Multilingual Support
Available out-of-the-box in English and Spanish to serve diverse patient populations.
Use Cases
- Patient Self-Triage : Allows patients to assess symptoms and receive guidance on appropriate care levels quickly and accurately.
- Specialist Referral and Scheduling : Simplifies the process of qualifying and booking specialist appointments through automated decision trees.
- Healthcare Navigation : Guides patients to the most suitable care options within a health system, including telemedicine, urgent care, and primary care.
- Workflow Automation : Reduces call center and clinical staff workload by automating symptom assessment, triage, and routine patient inquiries.
- Patient Engagement and Retention : Enhances patient experience and loyalty by providing a consumer-centric, accessible digital front door.
FAQs
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