Suvvy
Customer communication platform for building sales, support, booking, and recruitment bots across business channels.
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Product Overview
What is Suvvy?
Suvvy enables businesses to create and deploy configurable virtual employees for customer-facing conversations. Teams can define bot instructions, connect a company knowledge base, and automate actions such as answering questions, qualifying leads, calculating prices, booking appointments, updating CRM records, and following up with customers. The platform supports deployment across messengers, website chat, CRM systems, helpdesks, social networks, and marketplaces.
Key Features
Knowledge-Based Conversations
Build bots around company instructions and knowledge sources so they can provide consistent, context-specific responses.
Omnichannel Deployment
Connect bots to website chats, WhatsApp, Telegram, social networks, marketplaces, CRM systems, and helpdesk tools.
CRM and Workflow Automation
Capture customer details, update deal stages, fill CRM fields, notify managers, and trigger follow-up actions.
Booking and Scheduling
Check available time slots and schedule meetings or service appointments through Google Calendar and booking-system integrations.
Multi-Agent Architecture
Use supporting bots for specialized tasks to improve response quality and handle more complex customer scenarios.
Human Handoff Controls
Escalate conversations to a human employee when defined keywords, events, or customer needs require intervention.
Use Cases
- Sales Lead Qualification : Respond to inbound prospects, collect requirements, provide pricing information, and route qualified leads into the sales pipeline.
- Customer Support : Handle routine product, service, delivery, and account questions around the clock using a connected knowledge base.
- Appointment Booking : Help service businesses check availability, recommend slots, and confirm appointments without manual coordination.
- Marketplace Communication : Automate responses to shopper questions and reviews across supported marketplace channels.
- Recruitment Screening : Answer candidate questions, collect initial information, and arrange interviews for recruiting teams.
- Customer Re-engagement : Send follow-up messages to customers who pause a conversation or leave an inquiry unfinished.
FAQs
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